Last Updated: [03.15.2026]
1. 7-DAY RETURN WINDOW
At [liventoco], we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
You have 7 days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. RETURN PROCESS
To start a return, please contact us at [zhubiaozuisha@gmail.com].
- If your return is accepted, we will send you instructions on how and where to send your package.
- Note: Items sent back to us without first requesting a return will not be accepted.
- Return Shipping: Customers are responsible for paying for their own shipping costs for returning items (unless the item is defective or incorrect). Shipping costs are non-refundable.
3. DAMAGES AND ISSUES (Defective Products)
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- For defective items (e.g., umbrella frame broken or fabric torn), please provide clear photos or a video of the issue in your email. We will evaluate the issue and make it right with a replacement or a full refund.
4. NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as:
- Final sale items or gift cards.
- Items damaged by improper use or accidents after delivery.
5. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. REFUNDS
Once we’ve received and inspected your return, we will notify you if the refund was approved.
- If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund.
7. CONTACT US
For any questions regarding returns, please reach out to us:
- Email: [zhubiaozuisha@gmail.com]
- Operating Hours: [24h]