At Liventoco, we understand that reliable, secure, and timely logistics are critical for your laboratory research and industrial production. Below is our standard Shipping and Delivery Policy for bulk chemical raw materials and research peptides.
- GLOBAL SHIPPING & ESTIMATED DELIVERY TIME
We provide specialized international shipping to major destinations worldwide, including North America, Europe, Australia, and select regions in Asia.
- Estimated Delivery Window: Standard international express delivery typically takes 7 to 12 business days from the date of dispatch.
- Order Processing Time: Standard stock items are processed and dispatched within 2 to 3 business days. For customized formulations or large bulk manufacturing orders, our sales team will provide a specific production and dispatch timeline during quotation.
- Tracking: A formal tracking number and carrier details will be provided via email immediately after your shipment leaves our facility.
- SPECIFIED PACKAGING & TEMPERATURE CONTROL
Peptides and sensitive chemical reagents require professional handling.
- All products are securely packed in industry-standard, secure, and discreet packaging to ensure structural integrity during transit.
- For temperature-sensitive peptides, we utilize validated cold-chain packaging elements (such as ice packs or specialized thermal insulation) to maintain stability during the 7-12 day transit window.
- Please note: It is the buyer’s responsibility to ensure that products are transferred to proper laboratory storage facilities (e.g., refrigeration at -20°C or 4°C) immediately upon physical delivery.
- CUSTOMS CLEARANCE & DOCUMENTATION
As a dedicated B2B supplier, Liventoco ensures that all outward shipments are accompanied by compliant export documentation.
- We provide standard commercial invoices, packing lists, and Certificates of Analysis (COA) to facilitate smooth customs processing.
- Important Notice on Import Compliance: The buyer is strictly responsible for ensuring that the ordered chemical substances comply with the import laws, safety regulations, and license requirements of the destination country.
- Tariffs and Duties: Any destination customs duties, import taxes, clearance fees, or brokerage charges incurred at the destination port are the sole responsibility of the buyer.
- SHIPPING DELAYS & FORCE MAJEURE
While we maintain a high success rate with our 7-12 business day delivery window, external factors may occasionally cause delays. Liventoco is not liable for shipping delays caused by:
- Severe weather conditions or airline disruptions.
- Peak international shipping seasons or holidays.
- Customs inspection hold-ups or clearance backlogs in the destination country.
- Incomplete, incorrect, or unverified delivery addresses provided by the buyer.
- SEIZURES AND LOSS IN TRANSIT
In the rare event that a shipment is lost in transit by the carrier before entering the buyer’s destination customs, our support team will actively